This Website is owned and operated by Creamy Foods Limited. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard the information you provide via this Website. Please read this Privacy Policy carefully before using or submitting information to this Website.

1. Consent

By using this Website, you consent to the collection, use, storage, and disclosure of your personal information in accordance with this Privacy Policy. Whenever you submit information via the Website, you consent to its collection, use, and disclosure as described herein. You may withdraw your consent at any time by contacting us at the address mentioned in Clause 9 below, subject to applicable legal obligations; however, withdrawal of consent may limit or terminate your access to certain features of the Website. We process your personal information on the basis of the consent provided by you for specified, lawful purposes, and only to the extent necessary for such purposes, in accordance with applicable data protection law.

2. Information We Collect

When you visit, register on, or interact with the Website, we may collect personal information you knowingly provide to us, including your name, age, address, telephone number, email address, city, and PIN code. We also collect Website interaction information automatically, such as how you browse and use the Website (see "Cookies" below). Where you use any referral or invitation feature, we may collect contact details of the persons you invite, solely to send such invitations on your behalf.
To better understand your preferences and serve you, we may combine information collected online with other information obtained from our offline interactions, events, or other reputable third-party sources. We also collect Website interaction information automatically, such as how you browse and use the Website.

3. Disclosure and Sharing of Information

We treat your personal information as private and confidential and do not sell, trade, or rent your personally identifiable information to outside parties. We may share your information with trusted third parties who assist us in operating the Website and conducting our business (such as data management, email/SMS distribution, and market research), subject to confidentiality obligations and solely for the purposes for which we engage them.
We may also disclose information:
(a) where required by law, regulation, or governmental/court order;
(b) to enforce our website policies and Terms of Use;
(c) to protect the rights, property, or safety of the Company, our users, or third parties; or
(d) to investigate or prevent fraud or illegal activity. Non-personally identifiable, aggregated, or statistical data may be shared with third parties for research, analytics, or marketing purposes.
If you become a member of the Website or participate in community features, certain basic information (such as your username, city, or profile details) may be visible to other users as part of those features. The Company is not responsible for the actions of other users or any circumvention of privacy settings by third parties; content you post in community or user generated sections is shared at your own risk and may remain accessible even after account deactivation.

4. Cookies and Similar Technologies

This Website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use the Website. For details on the types of cookies used and how to manage your preferences, please refer to our Cookie Policy.

5. Data Security

We implement reasonable technical and organisational measures, including encryption, access controls, and secure servers, to protect your personal information from unauthorised access, loss, misuse, or alteration. We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

6. DPDP Policy

In accordance with the Digital Personal Data Protection Act, 2023, and applicable rules thereunder, you have the right to:
(a) obtain a summary of the personal data we hold about you and the processing activities undertaken;
(b) seek correction, completion, and updating of your personal data;
(c) seek erasure of your personal data, where such data is no longer necessary for the purpose for which it was collected, subject to any legal retention requirements;
(d) withdraw your consent at any time, in the manner described in Clause 1 (Consent) above
(e) nominate another individual to exercise these rights on your behalf in the event of your
death or incapacity, and
(f) register a grievance with us in the manner described in Clause 9 below, and, if unsatisfied with our response, approach the Data Protection Board of India.

7. Fraud Alert

We never solicit your bank account details, card details, OTPs, or other sensitive personal/financial information via email, SMS, or phone call. Please do not respond to, or share personal information with, any person or communication claiming to represent the Company in this manner.

8. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be notified via email, SMS/RCS, or by posting the updated policy on the Website, and will take effect upon posting or as otherwise specified. We encourage you to review this page periodically.

9. Grievance Officer / Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Grievance Officer at:
Name: Udayan Khurana
Designation: Legal
Email: info@creamyfoods.com
Address: Plot No. 51 & 52, 2nd Floor, Riana Aureus, Noida Sector 136, U.P. - 201304